Hefei Sanelectric Cooling Machine Co., LTD

The benefits to be enjoyed

Provisions for return and exchange

If performance failure occurs within 7 days from the date of receipt of the product, the consumer may choose to return, exchange or repair the product (the legal 7-day return without reason applies to the goods purchased through the Internet, television, telephone, mail order, etc.).
If performance failure occurs within 15 days after receiving the product, the consumer may choose to replace or repair the product.
Twice in 3 packets of period of validity, repair (refer to the safety of the product performance failure and use of performance failure handling twice, does not include the repair of other quality problems), still can't normal use of products (refers to product safety performance or the use of performance not meet the requirements of the product standards or does not have the public recognized as the use of the products shall meet the performance). You can exchange the same specifications for consumers free of charge with valid certificates.
Within the validity period of the three guarantees, if the seller meets the exchange conditions, and the consumer is unwilling to exchange products of other models and specifications because the seller does not have products of the same model and specifications, the seller shall return the goods; Have WITH MODEL, WITH SPECIFICATION PRODUCT, CONSUMER DOES NOT WISH TO EXCHANGE AND WHEN THE REQUIREMENT RETURNS MONEY, THE PERSON THAT SELL SHOULD GIVE RETURN MONEY, CHARGE DEPRECIATION TO CONSUMER BY REGULATION STANDARD TO THE PRODUCT THAT HAD USED.
In case of any conflict between the above provisions and the current relevant laws and regulations of the state, the provisions of the laws and regulations shall prevail.

Return and exchange process

If not delivered, please bring all purchase vouchers and contact the store directly for return or replacement.
Have been delivered or have been used, contact the store to buy the first request for return, for artificial production

How to repair?

Booking service

Hotline：952315

If you buy our products, how to arrange the logistics and whether to charge?

The company provides free door-to-door delivery service. The logistics personnel will contact you in advance before delivery and choose a time period convenient for you to deliver. Please be sure to confirm the delivery address so that no one can sign for the delivery.

After purchasing our products, how soon can we arrange delivery? How late can you arrange shipment?

Under normal circumstances, you can arrange delivery the next day of purchase. Please contact the sales staff one day in advance before delivery. If you need to extend the delivery time because of the needs of home decoration progress, you can communicate with the sales staff about the specific extension time. It is recommended that you extend the time should not be too long, so as to avoid the inconvenience caused to you by the shortage of stock or the product off the market.

Supported inspection methods

If the packing case you received is damaged, please unpack and check the goods with the Courier.
If the packing case is intact, you can sign for it directly and unpack and check the goods together with the installation technician.
When you need, unpack and check the goods by yourself; No matter what kind of inspection method, if you find logistics damage or quality problems, please contact Fang Tai in time, we will solve for you as soon as possible, until your satisfaction.

The warranty duration of our products

Kitchen electric products are guaranteed for 5 years. Note: Refrigerator purchased since May 1, 2017 is guaranteed for 5 years.

5 years warranty

Office refrigerator

Free embedded refrigerator

Commercial display case

How do I check the warranty period?

The date on which the consumer receives the product shall be the start date of the warranty period;
Take the installation date as the starting date of the warranty period;
The warranty period will start three months after the production date shown in the product number.

Note: The first calculation method is used as the main method. In the case that the first calculation method cannot be provided, the above date which is most beneficial to consumers shall be taken as the date from which the warranty period begins.

The following items do not belong to the scope of free warranty. Under the condition of having repair conditions, and can clearly identify the product packing case or the whole machine label labeled with "product number", charge repair will be carried out:

Damage is caused by improper use, maintenance or storage by a consumer;
Damage is caused by the installation, disassembly and repair of the non-Party Pacific or the repair point designated by the Party Pacific (not the person who undertakes the three-guarantee repair);
No purchase voucher and valid invoice;
The model of the voucher or invoice is inconsistent with the model of the repaired product or has been altered;
The damage is caused by force majeure;
The product exceeds the warranty period;

Note: IF YOU cannot clearly identify the "PRODUCT number" labeled on the product packing case or the whole machine, please contact the seller, and the seller will provide three packages and other services according to the relevant national regulations. The company does not provide installation and debugging, return and exchange, repair and other services.